Retail Supervisor APPLY NOW

LBM is hiring a Retail Supervisor.

Job Details

• Permanent
• Full Time – Non-Exempt, Hourly.
• 35-40 hours per week; Monday-Saturday Store-Hour Supervision, with morning opening shifts to start.
• Benefits eligible after 90 days. Accrued PTO; Cell Phone contribution; sick leave; product discounts.

Purpose

This position will report to the Customer Service Supervisor and supports La Boulangerie Marguerite’s retail store by:

• Overseeing retail operations, scheduling and supervising retail staff, appointing leads and delegating tasks.
• Coordinating the orders for all baked goods through the retail outlets (including Farmer’s Market)
• Helping oversee retail displays, retail communications and assisting customers and staff during business hours.

Responsibilities:

• Supervises retail staff, including Retail associates and Shift Leads.
• Demonstrates a high level of customer service, answers questions and suggests products to customers as needed.
• Ensures accuracy of custom orders.Responsible for ensuring coverage on all shifts, monitoring team workload, supervise special events and rearrange coverage as needed.
• Supervises Farmer’s Market staff and ensures appropriate product availability.
• Responsible for ensuring deliveries from suppliers are checked for accuracy.
• Implements procedures related to quality, equipment use, equipment checks, store checklist and general housekeeping of the retail area.
• Ensures pricing for retail products is current.
• Optimizes and maintains store displays.
• Coaches, participates in interviews and training of Retail Associate team members.
•  Assesses and provides feedback of on-the-job performance of Retail Team members.
• Identifies current and future trends that appeal to retail customers.
• Ensures merchandise is clean and ready to be displayed.
• Maintains inventory and ensures Retail supplies are in stock and organized.
• Assesses fluctuating supply and demand and communicates with Customer Service to meet retail needs.
• Ensures promotions are accurate and merchandised to the company’s standards.
• Ensure standards for quality, customer service and health and safety are met.
•  Monitors local competitors.
• Maintains store's cleanliness and health and safety measures.
• Conducts retail staff meetings.
• Helps retail sales staff achieve sales targets.
• Handles customer questions, complaints, and issues.
• Collaborates with other department leads to help achieve company goals.
• Other tasks as assigned.

Qualifications:

• Excellent written, oral, and verbal communication skills
• Must have customer service skills
• 2 or more years previous retail or food service experience desired
• POS report experience is helpful.
• Ability to obtain Food Safety Certification
• Must be able to work for at least 6-8 hours a day
• Bi-lingual skills is an advantage.

Benefits:

• PTO; Accrued sick-time per St. Paul City Ordinance;
• Six paid holidays a year: New Years; Memorial Day; Independence Day; Labor Day; Thanksgiving; Christmas Day
• Cell Phone contribution
• Employee product discount